Returns & Exchanges
At My Baker, we take pride in our fresh, handcrafted treats; however, due to the perishable nature of our products, we offer resolutions for items that do not meet our quality standards or arrive damaged.
Inspect Your Delivery
Please check your baked goods immediately upon arrival to ensure everything is correct and in perfect condition.
Contact Our Team
If there is an issue, email us within 24 hours of delivery with your order number and clear photos of the product and packaging.
Quality Review
Our pastry chefs and support team will review your claim to determine if a replacement, store credit, or refund is appropriate.
Resolution Processing
Once approved, we will initiate your refund or schedule a priority replacement delivery to be sent to your doorstep at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing